Submit a request – New Zealand Customs Service

Your email address

Your full name

Your phone number

I am contacting Customs because

My question is about

I need to

I have a question or need information about

I need to submit a request or information in respect to

I need to

This segment of the form is for questions and requests relating to the clearance of small craft travelling to and from New Zealand. Small craft includes ocean-going vessels that are: recreational vessels; yachts; super yachts; and, pleasure craft.

I have a question about

I need to

The entry in the system is

I would like to

I would like to request

I would like to

Customs Activity Report (AR) number

If Customs has your parcel, your shipping company will have a Customs AR number for it. You can ask the shipping company for this number. Customs cannot track or trace your parcel without a Customs AR number.

Does you consignment include any restricted or prohibited items?

Please visit our website for more information about prohibited and restricted goods. https://www.customs.govt.nz/personal/prohibited-and-restricted-items/

Does your consignment include any vehicles?

Vehicles include a car, van, motorcycle and motorhome, as well as an e-bike or e-scooter if it has more than 30 watts of power.

Is the animal a dog?

Is the animal a new purchase or an existing pet?

Name of the deceased

Craft's name

Craft's previous name

Craft's new name

Craft's date of arrival in New Zealand

Importer's name

Importer's Customs Number/Client Code

Owner's name

The entry is

Please indicate whether the consignment is

Entry number

Temporary Import Entry number

Export entry number

Customs' Activity Report number (if available)

What security do you intend to provide?

What security was given?

Temporary Import Entry expiry date

What length of extension are you requesting?

PLEASE NOTE: Extensions on a TIE are considered for a period of up to 12 additional months, on a case by case basis, and where circumstances warrant such an extension.

Security register number

Name of the organisation making the request

I am requesting trust delivery for an

Please indicate if you are requesting trust delivery for

Is the yacht being imported permanently or temporarily?

What type of security is being provided?

What length of extension are you requesting?

PLEASE NOTE: Extensions on a C4G/TIE are considered for a period of up to 12 additional months, on a case by case basis, where extenuating circumstances mean the yacht cannot be exported prior to the expiry of the C4G/TIE.

Are you seeking a refund or return of a cash deposit or other security?

What is your reason for requesting a refund?

Import entry number (if available)

Subject

Comments

I have attached Customs form 'NZCS 263'

I have attached Customs form 'NZCS 218'

I have attached Customs form NZCS 80(c)

I have attached Customs form 'NZCS 231'

I have attached Customs form 'NZCS 152'

I have attached Customs form 'NZCS 227'

I have explained the reason for my request and attached form NZCS 508

I have explained the reason for my request and attached the relevant Customs form (NZCS 201/202/244)

I have attached Customs form NZCS 204

I have attached my valid photo ID

This must be a passport bio-page, a New Zealand driver licence (front and back) or another acceptable form of official photo identification.

I have attached the importer's valid photo ID

This must be a passport bio-page, a New Zealand driver licence (front and back) or another acceptable form of official photo identification.

I have attached the invoice(s)

I have attached shipping details

I have attached the import shipping documents

I have attached a packing list and/or list of contents

I have attached the relevant import permit

I have attached evidence of my ownership of the vehicle(s)

I have attached evidence of the dogs breed (veterinary certificate)

I have attached evidence of ownership

For example, a purchase receipt or invoice

I have attached a death certificate

I have attached evidence of the item(s) value

I have attached evidence of name change

I have attached evidence of the payment(s) made to Customs

For example, a screenshot of the payment you made to Customs

I have attached evidence that the goods have been exported from New Zealand

For example, an export entry number, export waybill or correspondence with the shipper

I have attached evidence the items were incorrectly supplied

For example, correspondence between you and the supplier

I have attached evidence that the items were supplied faulty

For example, correspondence between you and the supplier

I have attached evidence of the price paid

For example, a screenshot of the payment you made to the supplier for the item(s)

I have attached evidence of the overpayment made to Customs

I have attached evidence of my nominated bank account for refund to

For example, a screenshot of the bank details showing account holder name and bank account number - NO financial information

I have explained my extenuating circumstances, and attached supporting evidence e.g. doctors certificate/quote for repair etc.

I have attached the RTO/RTS request form

I have attached an approval letter from the carnet's issuing body

I have explained my extenuating circumstances above, and attached supporting evidence

I have attached the requested or required documents

I have attached documents

I have attached other documentation

Attachments

Add file or drop files here

Service Request Form